The following terminology is used throughout the Information Technology (IT) FAQs below. As needed, a brief note on roles and responsibilities has been added in italics to the end of each answer to help describe the different departments and employees that should be involved in establishing and maintaining the related IT policies and procedures.
IT–IT department personnel within the school district responsible for managing the district’s hardware, software, systems, and networks. IT personnel are generally led by a director who has the ultimate authority within their department. IT personnel who set and control user access rights within a system, commonly called system administrators, should not be end users on the systems they control. However, they should have the ability to assign system access for users based on guidance from the applicable system manager.
System manager–Generally a system’s highest supervisory-level user who communicates to IT the levels of user access to establish for all users of the system. For example, a business manager could be the system manager for the accounting system. As the system manager is a system user, the system manager should not have access to establish users’ roles and access in the system (see Information Technology above).
Human resources (HR)–Responsible for managing employee-related information regarding job roles, such as job transfers, promotions, or terminations.
Decision-makers–Those who have the authority over any given policy, process, or project within a school district and are accountable for the outcome. Generally, the governing board, superintendent, or other executive-level district administration.