Arizona Department of Revenue—Transaction Privilege Tax Support and Education Services—Department should improve call centers’ quality assurance processes and internal collaboration on taxpayer education and outreach efforts
Arizona Department of Revenue—Transaction Privilege Tax Administration and Enforcement—Department should improve its TPT licensure, filing, distribution, and enforcement processes
Peach Springs Unified School District
Arizona Department of Water Resources—Department is behind schedule in adopting groundwater management plans for the State’s active management areas and should enhance processes for collecting or issuing some required reports
Bonita Elementary School District
Mesa Unified School District
Arizona Psychiatric Security Review Board—Board should ensure it receives needed information to inform its decision making, improve its issuance of hearing notices and orders, and develop rules, policies, and procedures to help meet key responsibilities
Bullhead City Elementary School District
Arizona Board of Athletic Training—Board should ensure applicants meet lawful presence and continuing-education requirements, and improve the information on its website and the licensee information staff provide over the phone
Sentinel Elementary School District
Arlington Elementary School District
Arizona Department of Gaming—Department assesses compliance with Tribal-State Gaming Compact, but should enhance its gaming facility employee recertification and horse racing licensure processes
San Fernando Elementary School District
Paloma Elementary School District
Arizona’s Universities—Information Technology Security—Universities have implemented several information technology (IT) security practices and can further improve IT security, policies, procedures, and practices
Mobile Elementary School District
Arizona Department of Child Safety—Arizona Families F.I.R.S.T.—Department’s contracted substance abuse program incorporates best practices in its design, and Department has implemented controls to oversee contractors’ compliance with program requirements
Arizona’s Universities—Student Success—Universities have established goals and designed strategies to improve student retention and graduation rates, and can enhance these efforts by consistently evaluating strategies and improving strategic plans
Tucson Unified School District
Roosevelt Elementary School District