Department of Economic Security - Service Integration Initiative

This audit reviewed DES’ recent efforts to implement an integrated service delivery model and improve outcomes for the families it serves.  DES’ early efforts appear to reflect an understanding of key success factors identified in research literature such as strong management support, and encouraging offices to make organizational changes to improve services.  In addition, preliminary work also is underway to address information sharing issues.  Next, DES needs to identify measurable outcomes to evaluate the success of its efforts.