State of Arizona Office of the Auditor General



Arizona Department of Real Estate (August 2001, Report No. 01-15)


This audit found that the Departmentís practices for receiving public complaints contain barriers that can discourage the filing of complaints, and it inadequately investigates some of the complaints it does receive. The report recommends that the Department take several steps to improve its complaint-handling practices. Auditors also found that the Department's efforts to discipline real estate law violators are inconsistent because the Department lacks guidelines for determining appropriate disciplinary actions. In addition, the report recommends that the Legislature consider giving the Department the authority to approve Real Estate Recovery Fund claims instead of the courts because the current process results in administrative costs that are higher than the amounts paid out to claimants. Finally, the Department should take several steps to improve its public information practices, including providing licensee complaint and disciplinary histories to consumers over the phone.

 HTML  PDF File-122k  PDF File-42k  PDF File-405k  PDF File-121k    

 Home | About UsPublications | Careers | Links | Contact Us | Privacy Statement | Webmaster

Copyright 2014 State of Arizona Office of the Auditor General, All Rights Reserved.