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The Commission was established to
protect the public from chemical harm and harm caused by inadequate or improper
structural pest control through licensing and regulating pest control businesses
and applicators. Although the Commission appropriately investigated most
inquiries and complaints, it should improve investigation timeliness and develop
policies for violations its staff handle. Additionally, the Commission should
ensure that all companies are inspected at least every 2 years, and that
additional inspections are selected based on recently developed guidelines.
Finally, the Commission should continue its efforts to improve its information
management systems.
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