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The
Board needs to make several improvements to its complaint investigation and
adjudication processes as well as its complaint recordkeeping. First, the Board
needs to take disciplinary action when physicians violate the Board’s
unprofessional conduct statutes. To help the Board make better adjudicatory
decisions, it should make improvements to its complaint investigation and
adjudication processes. Further, the Board needs to comply with a statutory
requirement to investigate all malpractice complaints that have settlements or
judgments and make process improvements to improve the timeliness of all
complaint investigations. Finally, the Board needs to improve its complaint
recordkeeping to better manage the complaint process and provide the public with
accurate information.
This
report also includes information regarding the Board’s recent financial
crisis, caused by overly optimistic revenue projections and overspending over
the past three fiscal years. The Governor provided the Board a loan so that it
could continue operating.
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