State of Arizona Office of the Auditor General



Department of Economic Security—Division of Children, Youth and Families—Child Protective Services—Processes for Evaluating and Addressing CPS Employee Performance and Behavior (September 2008, Report No. QA-0802)


This document answers questions related to the Division of Children, Youth and Families’ (Division) processes for (1) evaluating job performance and (2) addressing poor job performance and inappropriate behavior of Child Protective Services (CPS) employees, in particular, CPS specialists who are responsible for ensuring child safety, assessing allegations of child abuse and neglect, and providing ongoing case management. Specifically, it provides information on the Division’s implementation of the performance evaluation process and the number of CPS specialists being considered for disciplinary action as of May 2008.

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