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The report addresses the need for the
Division to implement a few measures to further enhance the monitoring of
its Healthy Families Arizona (HFAz) and Family Support, Preservation and
Reunification/Promoting Safe and Stable Families (PSSF) prevention program
contractors. Contract monitoring helps protect public funds and the clients
being served by identifying and reducing fiscal or program risks as early as
possible. Specifically, monitoring helps ensure that contractors comply with
contract terms and conditions, that performance expectations are achieved,
and that any problems are identified and resolved in a timely manner.
The Division uses many effective
practices to monitor its HFAz and PSSF prevention program contractors,
including using qualified monitoring staff and promptly addressing
performance deficiencies. However, it can further enhance its oversight by
implementing a few additional measures, including verifying that PSSF
contractors are adhering to the in-kind match requirement, routinely
including direct observation of PSSF clients receiving services to better
assess service quality, and basing payment for HFAz site visits on receipt
of the written site visit report.
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