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The Division needs to take additional
actions to ensure that all new case managers receive consistent and
effective on-the-job (i.e., field) training and to complete the development
of a formal continuing education program for CPS staff. Although the
Division reports placing increased emphasis on field training consistency,
field training continues to differ from trainee to trainee. To ensure that
new case managers receive consistent and effective field training, the
Division needs to adopt comprehensive training policies, finalize its draft
field training manual, formally train all supervisors who provide field
training, and better monitor whether trainees receive required and effective
field training.
Further, the Division provides some
continuing education opportunities for its CPS staff and is working to
develop a formal continuing education program. However, in doing so, the
Division needs to take a number of steps, including establishing a timeline
for completing the program, formalizing its continuing education
requirements in policy, establishing a mechanism for monitoring whether
staff are receiving the required continuing education, and monitoring the
program’s effectiveness.
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