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The
report addresses the need for the Division to improve its data integrity
process and training program and to streamline its CPS processes to improve
the reliability of data critical to CPS operations. The Division’s
comprehensive case management computer system, CHILDS, contains key
information about the children involved in the State’s child welfare system
and the providers of services to these children and their families.
The
report found that while the Division has implemented components of a data
integrity process, some components should be improved to increase their
effectiveness. For example, problems noted on exception reports and online
alerts are not resolved in a timely manner and supervisory monitoring of
that process is not fully effective. In addition, while the Division has
recently taken steps to improve its training program, the Division needs to
address the consistency of CHILDS field training throughout the State,
provide mandatory refresher trainings focused on significant changes to
CHILDS, and better evaluate the effectiveness of the training that is
provided to case managers. Finally, since workload was frequently cited by
case management staff as the reason data is not accurate, timely, or
complete, the Division needs to comprehensively review CPS work processes to
identify and address those that can be streamlined or eliminated to help
ensure that staff have sufficient time to maintain CHILDS data.
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